Terms of service
Welcome to Lohume. These Terms of Service govern access to and use of https://www.lohume.com/, including browsing products, placing orders, and interacting with our online store powered by Shopify.
1. Who May Use the Store
Customers placing an order must be legally able to enter into a purchase agreement in their jurisdiction. Our services are not directed to children under 13 years of age.
If you create an account, keep your login information confidential and provide accurate, current details. Notify us about suspected unauthorized account activity.
2. Products, Images, Sizing, and Prices
We endeavor to describe women's clothing accurately. Product listings show available styles, colors, sizes, prices, and other item information. Colors and appearance can vary with device displays.
Fit can differ among products. Review the individual listing and Size Guide before purchasing. Pricing, product availability, and product descriptions may be corrected when errors are identified.
If a material listing or pricing mistake affects an order, we will notify you and explain whether the order can proceed or must be canceled under applicable law. If a paid order is canceled and a refund approved, it is processed within 1–3 business days after approval, followed by any additional payment-provider posting time.
3. Orders and Acceptance
Submitting an order is a request to purchase the selected products. The order confirmation acknowledges receipt of that request but does not itself mean the package has shipped.
Orders may be reviewed for payment authorization, fraud, product availability, and accuracy of delivery details. We may decline or cancel an order for a legitimate reason and in accordance with applicable law.
When a paid order is canceled and a refund is approved, we process the refund to the original payment method within 1–3 business days after approval. A bank or payment provider may require additional time to post funds.
4. Payment, Taxes, and Shipping Charges
Payment methods, transaction currency, prices, taxes collected at checkout, and other checkout charges are shown before the order is submitted. Payments are handled using Shopify and the payment services presented during checkout.
Free standard shipping is offered on all orders shipped within the United States. Shipping destinations and charges outside the United States are displayed at checkout when available.
The customer is responsible for charges imposed by their bank or payment provider and for destination-country import charges not collected at checkout.
5. Processing, Shipping, and Delivery
Orders are processed within 1–3 business days after successful payment confirmation. For U.S. standard shipping, the estimated carrier transit period is 6–9 business days after the package is handed to the carrier.
Processing and transit are separate periods. Delivery dates are estimates and are not guaranteed. International delivery timing, when supported, is shown during checkout.
Customers must provide an accurate shipping address and contact us promptly about any correction. A change cannot be guaranteed once fulfillment or shipment has begun.
6. Returns and Refunds
Requests for a return or refund must be submitted within 30 days after delivery. Standard preference-based returns require clothing to be unused, unwashed, and in its original condition, with tags and packaging supplied with the item.
For preference-based or incorrectly selected-size returns, the customer pays return shipping. For damaged, defective, or incorrect merchandise caused by Lohume, we handle the applicable return shipping arrangements. No restocking fee is charged.
For an authorized return requiring a physical item, we process an approved refund within 1–3 business days after the returned item is received and inspected. An approved refund not requiring a physical return is processed within 1–3 business days after approval.
Refunds are issued to the original payment method, and banks or payment providers may require additional time to post the funds. Contact customer support for return authorization before sending any item back. Consumer rights guaranteed by law remain unaffected.
7. Changes and Cancellations
Request changes or cancellations promptly by contacting hello@lohume.com. We cannot guarantee cancellation after processing or carrier handoff has started.
For a cancellation refund that has been approved, we process the refund within 1–3 business days after approval to the original payment method. Any payment-provider posting delay is separate.
8. Intellectual Property and Product Brands
The store's name and original store materials are protected to the extent provided by applicable intellectual property law. Third-party brand names, photographs, marks, and other protected content remain the property of their respective owners.
The display of a third-party product or name does not, by itself, establish sponsorship or a formal partnership. Do not reproduce protected website content without permission from the relevant rights holder or another lawful basis.
9. Acceptable Use
Do not use the store for unlawful transactions, fraudulent orders, unauthorized access, malicious software distribution, interference with website operations, or violations of another person's rights.
If reviews or feedback are submitted, they must reflect genuine experience and not impersonate other individuals or misrepresent a purchase.
10. Third-Party Services
Our store uses Shopify and may link to services operated by other providers. Those services operate under their own terms and privacy practices.
11. Responsibility and Consumer Protections
We work to maintain accurate listings and a functioning store, but cannot guarantee uninterrupted technical operation or delivery on a fixed date.
To the extent permitted by law, liability for indirect or consequential loss arising from use of the website may be limited. Nothing in these Terms limits non-waivable consumer rights, warranties, or remedies or excludes liability that cannot legally be excluded.
12. Applicable Law and Disputes
These Terms are interpreted in accordance with applicable laws governing the transaction. Mandatory consumer protections that apply to a customer remain in effect.
If you have a question or dispute about an order, contact hello@lohume.com so we can review it and provide the relevant order information.
13. Policy Changes
We may update these Terms to reflect changes in operations, Shopify features, or legal requirements. The current version will be posted with its Last Updated date.
14. Contact Information
For assistance, questions about an order, or privacy and return requests, use the contact information below.
Store Name
Lohume
Website
https://www.lohume.com/
Email
hello@lohume.com
Business Address
117 S Colonial Ave, Richmond, VA 23221, United States
Phone
+1 804-355-0060
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated
November 5, 2026
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