Refund policy
This Return & Refund Policy explains how customers may request returns or refunds, who pays return shipping, how items are checked, and when approved refunds are processed by Lohume.
1. Return and Refund Request Window
Customers may request a return or refund within 30 days from the delivery date. The 30-day period is the deadline for submitting the request, not a guarantee of a particular refund outcome or bank posting date.
Standard preference-based returns require items to be unused, unwashed, and in their original condition, with original tags and packaging where provided. This condition requirement does not limit legal rights concerning faulty or incorrectly supplied items.
2. How to Start a Return
To request a return or refund within 30 days after delivery, email hello@lohume.com with your order number, the email used at checkout, the item, and the reason for the request.
For damaged, defective, or incorrectly supplied products, include clear photographs and a description of the problem. We will review the request and provide the appropriate instructions and return authorization.
Do not send an item back before receiving our return instructions. The business contact address below is not an instruction to ship a return there; the authorized return destination will be confirmed in our response.
3. Standard Returns and Item Condition
For a change of mind, fit preference, or an incorrectly selected size, the item must meet the standard return conditions described above. Items showing wear, washing, alterations, or damage after delivery may be ineligible for a standard preference-based return.
If the submitted item does not meet these stated conditions, we will explain the findings and the available options. Legal remedies for defective goods remain unaffected.
4. Return Shipping Costs and Restocking Fees
Customers pay the return shipping costs for standard returns based on personal preference, change of mind, or selection of an incorrect size.
When an item is damaged, defective, or incorrect due to an error by Lohume, we handle the applicable return shipping arrangements and provide instructions.
We do not charge a restocking fee.
5. Damaged, Defective, or Incorrect Items
Contact us promptly after discovering a damaged, defective, or incorrect item. Please submit the request within 30 days after delivery under our standard policy; this request period does not remove consumer remedies guaranteed by law.
We will review the description, order information, and available evidence, then explain the appropriate resolution. Depending on the issue and consumer rights, that resolution may involve a replacement or refund.
6. Return Receipt, Inspection, and Approval
After an authorized physical return reaches the designated destination, we verify the item and inspect its condition. We then confirm whether the return qualifies for the requested resolution under this policy and applicable law.
If there is a problem with the return, we will contact you and explain the reason and available next steps.
7. Refund Processing Time
For returns requiring an item to be shipped back, we process an approved refund within 1–3 business days after the authorized item is received and inspected.
For approved refunds that do not require a physical return, we process the refund within 1–3 business days after approval.
Refund processing time means the time for our store to initiate an approved refund. It is not the time for funds to appear on the customer's account.
8. Refund Method and Posting Time
Approved refunds are issued to the original payment method used for the order, subject to the payment provider's procedures.
After a refund is issued, your bank, card issuer, PayPal, or another payment provider used for the transaction may require additional processing time before the funds appear in your account. We do not guarantee a specific bank posting date.
9. Order Changes and Cancellations
Contact hello@lohume.com as soon as possible to request a cancellation or order change. A cancellation cannot be guaranteed once fulfillment or shipment has started.
If the order has already shipped, the ordinary return procedure is available after delivery, subject to the return conditions and legal rights.
When an order cancellation refund is approved, we process the refund to the original payment method within 1–3 business days after approval. Your payment provider may require additional posting time.
10. Consumer Rights
Nothing in this policy limits warranties, remedies, or other consumer protections that cannot be excluded under applicable law.
11. Return and Refund Contact Information
For assistance, questions about an order, or privacy and return requests, use the contact information below.
Store Name
Lohume
Website
https://www.lohume.com/
Email
hello@lohume.com
Business Address
117 S Colonial Ave, Richmond, VA 23221, United States
Phone
+1 804-355-0060
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated
November 5, 2026
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