Privacy policy
Lohume operates this online store using the Shopify ecommerce platform. This Privacy Policy explains how personal information is handled when you browse the website, purchase clothing, or contact customer support.
1. Personal Information We Collect
Contact details: Name, email address, phone number, billing and delivery addresses, and information you enter in store forms.
Orders and transactions: Products viewed, selected, purchased, returned, and refunded, order numbers, transaction amounts, and order communications.
Payment-related details: Payment type, confirmation, billing information, and transaction identifiers handled through Shopify and payment services. We do not directly store complete payment card numbers or card security codes on our website servers.
Device and usage details: IP address, browser, device information, website activity, and cookies or similar data used by the website and connected services.
Customer communications: Messages sent to customer support and information supplied in return, refund, or privacy requests.
2. Where the Information Comes From
We receive information directly from you when you use checkout, create or access an account, subscribe to messages, or contact us.
Website and platform systems collect certain technical and usage data automatically. Providers supporting payment processing, delivery, security, and store operations also return information needed to handle orders and customer requests.
3. How We Use Personal Information
We use the information to provide product information, process and deliver orders, collect and verify payments, handle returns and refunds, respond to customer questions, prevent fraud, operate the website, and maintain required business records.
We may also use information to understand website performance and to communicate promotions to customers who have opted in or otherwise may lawfully receive them. Marketing messages include an unsubscribe option.
4. Who Receives Personal Information
We disclose the information necessary for each service to Shopify, payment processors, shipping and fulfillment providers, website-support and security providers, and customer-service systems.
Analytics and advertising services connected to the store can process device, activity, and campaign information. The exact services and data choices available depend on the technologies actually enabled in the store.
We may disclose information to authorities or other parties when required or permitted by applicable law, or to protect customers, transactions, or our legal rights.
5. Cookies and Similar Technologies
Cookies and similar technologies support cart operation, checkout, login, security, and website preferences. Some technologies may measure website usage and advertising performance.
You can manage browser-level cookies through your browser settings. Blocking essential cookies can prevent shopping cart or checkout features from working properly.
For questions about marketing-related tracking, privacy choices, or a request to stop certain uses of personal information, contact hello@lohume.com. We will review the request under the privacy laws that apply to it.
6. Shopify and Other Websites
Our store runs on Shopify. Shopify and the payment providers connected to the store process information necessary to provide ecommerce services.
Shopify provides further information about its consumer privacy practices at https://privacy.shopify.com/en. External websites reached through our store have their own privacy policies and practices.
7. Children's Privacy
Our online store and checkout are not directed to children under 13 years of age. We do not knowingly collect personal information directly from children under 13.
If a parent or guardian believes that a child under 13 supplied personal information to us, please contact hello@lohume.com. We will review the issue and take steps required by applicable law.
8. Information Security and Retention
We use reasonable administrative and technical practices to protect information handled through the store and its service providers. No system or internet transmission is guaranteed to be completely secure.
Records are kept for the period needed to process orders, provide service, investigate disputes, comply with legal obligations, and meet legitimate business recordkeeping needs.
9. Your Privacy Rights
Privacy rights vary with the laws that apply to the consumer and the store. These can include the right to access, correct, delete, or receive certain personal information; to object to certain processing; or to opt out of defined forms of targeted advertising or sale or sharing of personal information.
To exercise a right or ask about personal information, email hello@lohume.com with the request. We may verify identity or authorized-agent status before responding. We will explain any legal exception relevant to the request and will not unlawfully discriminate against a customer for exercising a privacy right.
If you receive promotional emails, you can unsubscribe using the link in the message. Order confirmations and necessary service messages may still be sent.
10. International Processing
Information used by Shopify and other service providers may be stored or processed outside the country where a customer lives. We apply legally required protections to such transfers.
11. Changes to This Policy
We may revise this policy as store features, actual data practices, or legal requirements change. The current version and its Last Updated date will be posted here.
12. Privacy Requests and Contact Information
For assistance, questions about an order, or privacy and return requests, use the contact information below.
Store Name
Lohume
Website
https://www.lohume.com/
Email
hello@lohume.com
Business Address
117 S Colonial Ave, Richmond, VA 23221, United States
Phone
+1 804-355-0060
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated
November 5, 2026
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