Payment Policy
This Payment Policy explains pricing, the payment options offered at checkout, transaction authorization, and refund processing for orders placed with Lohume.
1. Payment Methods
The payment methods currently accepted for a purchase are displayed during checkout. Please select one of the available options shown for your order.
The options displayed can depend on the checkout configuration, destination, device, and payment-provider availability. We do not represent a payment service as accepted unless it is offered during the transaction.
2. Prices, Shipping Charges, and Currency
Product prices, the selected transaction currency, and any taxes or other order charges collected by our checkout are displayed before the order is submitted.
We offer free standard shipping on all orders shipped within the United States. Shipping charges for other destinations offered by our checkout are shown before payment.
A bank or card issuer may apply currency conversion charges or foreign transaction fees based on the payment account used.
3. Payment Authorization and Confirmation
Orders are processed after successful payment confirmation. Transactions may be subject to payment-provider authorization and fraud-prevention checks.
A temporary authorization or pending charge may appear while the payment provider processes a transaction. After an order is successfully placed, order confirmation is sent to the email address provided during checkout.
4. Payment Data and Security
Our online store uses Shopify and the payment processing services connected to our checkout. Payment providers handle sensitive card details through their processing systems.
Lohume does not directly store complete payment card numbers or card security codes on its own website servers. Do not send full card numbers, security codes, or passwords to customer support.
5. Declined Payments and Billing Questions
If a payment fails, check the payment information and available funds, review authorization restrictions with your bank, or choose another option presented at checkout.
If you suspect a duplicate charge or incorrect order amount, email hello@lohume.com with your order number, transaction date, and a brief description. Do not send full card details.
6. Refunds and Original Payment Method
Return or refund requests must be submitted within 30 days after delivery under our Return & Refund Policy.
For a refund requiring a physical return, we process an approved refund within 1–3 business days after the authorized returned item is received and inspected.
For an approved refund that does not require a physical return, processing takes 1–3 business days after approval. An approved canceled-order refund is also processed within 1–3 business days after approval.
Approved refunds are issued to the original payment method, subject to the provider's procedures. The bank, card issuer, or other payment provider may require additional time before the funds appear in your account.
7. Payment Support and Contact Information
For assistance, questions about an order, or privacy and return requests, use the contact information below.
Store Name
Lohume
Website
https://www.lohume.com/
Email
hello@lohume.com
Business Address
117 S Colonial Ave, Richmond, VA 23221, United States
Phone
+1 804-355-0060
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated
November 5, 2026
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